What Are Some Common Complaints From Users of MagicJack?īy far the number one complaint is based around poor customer service. This is a more recent addition but is another important factor in magicJack's popularity as more and more people rely on their Smartphones for communications. This App can be downloaded for free from the Google Play store or Apple iTunes store. Be aware though that these pre-paid minutes expire after 6 months.Īlso included is a basic service for their Smartphone calling App that they call magicApp. You have to be a subscriber to their service and you have to buy pre-paid credits in $10, $20, or $40 increments. This makes it a very low cost service at between $2 per month (for the 5 year plan) to $3.25 per month (for the annual plan), plus taxes and fees.Ĭontinuing with the low cost theme, they provide International calling at very competitive rates. You can port your existing phone number but be aware there is a one time $19.95 fee for doing so.Īfter your first year of service is up you have some options to renew, an additional year for $39, an additional 3 years for $99, or for an additional 5 years for $120. The cost includes twelve (12) months of phone service (unlimited calling in the USA and Canada), free calling between other magicJack users anywhere in the world, plus caller ID, voicemail, call forwarding, and call waiting features.
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